Terms and Conditions for Subscribing to the Electronic Wallet Service (Shamel Money).

First: Service Definition and Objective:

Service Definition: The electronic wallet (Shamel Money) is one of the electronic payment methods that enables you to use your funds in financial transactions easily, quickly, and securely through your mobile phone (smartphone or regular phone) without the need for a bank account. You can also link your bank account to the Shamel Money electronic wallet through the bank's system. This service operates under the supervision of the Central Bank of Yemen, and it facilitates sending and receiving money transfers, making payments and receiving payments for purchases, as well as paying service bills such as electricity, water, landline phone, internet, mobile phone lines, and other services. Additionally, you can withdraw and deposit cash from and to your wallet account through any branch of the bank or any authorized agent in different parts of the Republic of Yemen.

Service Objective: The objective of this service is to promote financial inclusion and provide financial and banking services to the largest possible segment of citizens with quality, security, and reduced costs.

Secondly: Obligations of the Service Parties:

Service Provider's (Bank) Obligations:

1. The bank shall open an account in Yemeni Rial currency for the service applicant (customer) linked to their owned or possessed mobile phone number, through which they can execute and receive financial transactions.

2. Sending electronic notifications or short text messages (SMS) to the customer regarding the financial transactions, unless there is a technical malfunction preventing the receipt of such notifications or messages.

3. The bank shall retain the customers' data, documents, and the aggregated account transactions for a period of five years, while maintaining the confidentiality and security of customer information.

4. This service is provided through the bank's branches, authorized agents, and service points spread across all governorates of the Republic, with an updated list of all agents published on its website.

5. The bank receives customer complaints through the contact numbers specified on the website, and they are recorded and processed in a dedicated register, where the problem and remedial measures are identified.

Customer's Obligations:

1. The customer must comply with all laws and regulations of the Republic of Yemen relevant to the use of the service, especially the Electronic Transactions Law, the Anti-Money Laundering and Counter-Terrorism Financing Law, and any subsequent laws issued.

2. The customer is responsible for maintaining the confidentiality of the service password, and they must periodically change it to preserve its secrecy. They should not disclose it to any other person or entity. The customer bears full responsibility when using the password, whether by themselves or by others, with or without the customer's authorization. The customer is fully responsible for the consequences resulting from such usage.

3. The customer authorizes Yemen Bahrain Bank to deduct the transactions resulting from the use of the mobile wallet service from their open electronic account with the bank. The customer's electronic or paper signature on this electronic contract serves as conclusive evidence of the authorization.

4. The customer is responsible for verifying the details of the transaction before executing it, including the beneficiary's information, transaction amount, and other relevant details. The bank shall not be liable for any consequences resulting from non-compliance with this requirement.

5. The customer must ensure that the agent they deal with is an authorized agent of Yemen Bahrain Bank, using the available means of verification. The bank shall not be responsible for any consequences resulting from non-compliance with this requirement.

6. The customer is obliged to comply with all actions performed through the mobile system registered for the service. Any transaction performed or conducted through this service is considered to be initiated solely by the customer, who is legally liable for it. The customer should reconcile the transactions they conduct with the SMS messages issued by the bank, which provide details of each transaction, the remaining balance, and serve as the sole reference for the customer. The customer agrees that the outputs of the bank's system constitute legal and acceptable evidence as complete proof in all procedures and transactions conducted under this service.

7. The customer acknowledges that the phone numbers used in the service are owned and possessed by them, and they bear full responsibility for any transactions carried out through these numbers. The bank shall not be liable for any consequences resulting from non-compliance with this requirement.

8. If the customer wishes to terminate the service, they must submit a written request to the bank stating their desire to terminate the service. Inquiries or complaints can be made through the toll-free number.

9. In the event of the loss or theft of the customer's mobile phone associated with the service, the customer must inform one of the bank's branches or authorized agents, unless done so, the bank shall not be responsible for any consequences arising from it.

Thirdly: General Provisions:

1. Remittances are delivered during the specified working hours at service points, and Yemen Bahrain Bank is not responsible for any damages incurred by the customer due to system shutdowns on official holidays or at any time, or in case of communication failure or malfunction in the bank's devices. The bank shall not incur any obligations or compensations as a result.

2. The bank has the right to amend these terms and conditions at any time, provided that it does not contradict the prevailing laws.

3. The bank has the right to impose fees or commissions on the services provided to the customer, and by virtue of this, the customer authorizes the bank to deduct these fees or commissions from their account.

4. The bank has the right to send text messages to the customer's phone number for marketing purposes or to offer its services unless the customer expressly states their unwillingness to receive such messages.

5. The bank has the right to cancel the service, especially in the following cases:

a) If the customer violates any of the above-mentioned conditions.

b) If the customer misuses the service or violates the prevailing laws.

c) In case of the customer's death or loss of eligibility, as soon as it becomes known.

d) In case of insufficient balance in the customer's account with the bank, and if the customer has not made any deposits or received any financial transactions in their account within six months from the date of the last usage.

6. The bank has the right to reverse any amount that has been erroneously credited to the customer's account without the need to refer to them, and the customer will be notified through a short SMS message about the reversal process.